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Refund & Cancellation Policy

Refund terms, sprint cancellation rules, milestone acceptance criteria, and deposit conditions for Vision Spire Hub's telemetry consulting engagements.

Last Updated: August 2026

At Vision Spire Hub Co., Ltd. (“Vision Spire Hub”, “we”, “us”, or “our”), we deliver high-touch technical telemetry consulting, in-app event tracking architecture sprints, and diagnostic audit services.

This Refund & Cancellation Policy outlines the conditions governing service cancellations, milestone refunds, deposit handling, and rescheduling for our professional services.

1. Professional Consulting Nature of Services

All services offered by Vision Spire Hub are customized engineering and architectural consulting engagements. Because our team allocates dedicated senior engineering time and technical resources upon engagement booking, standard consumer product return rules do not apply.

All engagements are governed by the specific Statement of Work (SOW) executed between Vision Spire Hub and the client.

2. Engagement Deposits & Cancellation

2.1 Pre-Sprint Cancellation (Prior to Project Kickoff)

  • If a client cancels an engagement in writing at least 7 business days before the scheduled kickoff date, any advance deposit paid will be refunded in full, minus a 5% administrative and payment processing fee.
  • If cancellation occurs within 6 business days of the scheduled kickoff date, the 30% initial scheduling deposit is non-refundable, compensating our studio for reserved calendar capacity.

2.2 Cancellation After Project Kickoff (Work in Progress)

Once a sprint or diagnostic audit has commenced:

  • The client may terminate the engagement upon written notice.
  • The client is liable for all hours worked and milestones completed up to the date of written cancellation notice.
  • Any unearned portion of prepaid milestone fees will be calculated on a pro-rata basis and refunded within the timeline specified in Section 4.

3. Milestone Deliverables & Refund Conditions

3.1 Non-Refundable Items

The following items and completed stages are strictly non-refundable:

  • Completed Diagnostic Audit Reports: Once the forensic audit report has been delivered and presented during the technical debrief.
  • Accepted Tracking Plans & Schema Catalogs: Milestone phases that have received formal client engineering approval or sign-off.
  • Custom SDK Wrapper Code Blueprints: Source code deliverables once transferred to client repositories.
  • Completed Technical Review Workshops & On-Site Sessions.

3.2 Milestone Disputes & Remediation

If a deliverable does not materially conform to the specifications outlined in the executed SOW:

  1. The client must notify Vision Spire Hub in writing within 10 business days of receiving the deliverable, identifying specific non-conformances.
  2. Vision Spire Hub will provide a remediation revision within 10 business days at no additional charge.
  3. If, following reasonable remediation efforts, the deliverable still fails to meet agreed SOW requirements, the client may request a partial refund proportional to the disputed milestone.

4. Refund Process & Processing Time

To request a refund under the terms of this policy:

  1. Submit Request: Send a written refund request to billing@vision-spirehub.click and info@vision-spirehub.click stating your SOW reference number, company name, and detailed reason for the request.
  2. Review Window: Our finance and engineering team will review the request against milestone completion logs within 5 business days.
  3. Refund Method & Timeline: Approved refunds will be processed using the original method of payment (bank wire transfer or corporate credit facility). Refunds typically appear within 7 to 14 business days depending on interbank processing times.

5. Rescheduling Technical Workshops

Clients may reschedule scheduled review workshops or on-site briefing sessions without penalty by providing at least 48 hours advance notice. Rescheduling requests made with less than 48 hours notice may incur a session rebooking fee if on-site travel arrangements have already been finalized.

6. Contact for Billing & Inquiries

For billing questions, SOW adjustments, or refund requests:

Vision Spire Hub Co., Ltd.
Billing & Accounts Department
Office 7, 38 Test Street, Bangkok 00000, Thailand
Telephone: +66 2 000 4300
Email: info@vision-spirehub.click / billing@vision-spirehub.click